Shipping Policy
Shipping Options
We currently only have one shipping method available – ‘Standard Delivery’ via Australia Post
Shipping Costs
Shipping within Australia is a flat rate of $14.50
Shipping Duration
Sending within same state (NSW):
Metro: up to 2 business days
Regional: up to 5 business days
Sending interstate:
Metro: up to 3-6 business days depending on lodgement and destination points
Country: please ask at your local Post Office
How long will it take to receive my parcel?
Sending within same state (NSW):
Metro: 2-4 business days
Regional: up to 6-8 business days
Sending interstate:
Metro: up to 4-7 business days depending on lodgement and destination points
Regional: please confirm at your local Post Office
Average delivery days are 2 days and no longer than 14 days. If you still have not received your order please urgently contact on telephone +612 9369 4684 or 0419 699 936, or email contact@nutriloops.com
Country Availability
Shipping within Australia only.
Refund / Cancellation Handling Policy
Under the Australian Consumer Law, you have certain rights to cancel a service.
What happens if you change your mind after placing the order?
We are not able to provide a refund for:
- Change of mind;
- You insisted of having a service in a particular way, going against the provider’s advice;
- You failed to clearly explain your needs to the provider.
What if I am dissatisfied with the goods received?
- If you return the goods under our returns policy, we will offer you a full refund;
- If you cancel for unsatisfactory services, you must return any goods connected with the service—even if there is no problem with the goods;
- If you have paid any money for the goods, the business must give you a refund.
Refunds, Returns and Exchanges
If you have a major problem with a service or a minor problem that can’t be fixed within a reasonable time you have the right to cancel a service contract, when it is:
- We will only offer a full refund should it satisfy the conditions listed above;
- If the product is damaged or faulty;
- If the product is not delivered within a reasonable time when there is no agreed end date;
- Where a failure does not amount to a major failure, nutriloops.com is entitled to choose between providing you with a repair, replacement or other suitable remedy;
- We will provide any refunds in the same form as your original payment.
Payment Policy
What happens after a payment is made?
You will be emailed a receipt and shipping information about your goods.
When is payment requested?
The charges for any transactions made on this site are only debited from your card once the Checkout process is complete. Once payment has been received, your goods will be dispatched within one day.
Is any part of the payment subscription based?
No. Our products are non-subscription based products.
Currency
All prices shown throughout this site are in Australian Dollars.